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FabHotels - Who’s taking care of you?
FabHotels is a prominent player in the online travel sector, which has witnessed tremendous growth in the last few years. According to data released by the Ministry of Tourism, the online travel sector comprising more than 50 percent of the total e-commerce industry in India, is estimated to be in the range of US$ 11-16 billion. The sector is dominated by three key players – Makemytrip.com, Cleartrip.com and Yatra.com.
According to a recent Millward Brown Report, hotel bookings through online channels is growing significantly, with online channels having contributed 25 per cent of the overall hotel bookings in India in 2015. Hotel-booking on the move through mobile devices has emerged as the biggest driver for the growth of the sector. There is a growing trend of travelling companies offering incentives through huge discounts, cash back proposals and gift vouchers to book online, besides encouraging to download their mobile apps.
Key factors behind the unprecedented growth in revenues include:
- increasing internet and mobile penetration
- growing acceptability of online payments
- favourable demographics (significant proportion of young population)
FabHotels is one of India's largest and most preferred chain of premium value-for-money hotels. They have more than 65 hotels under their brand in more than 15 cities of India including Delhi / NCR, Mumbai, Bengaluru, Goa, Jaipur & Pune.
Fabhotels was started in 2014 by Vaibhav Aggarwal and Adarsh Manpuria, the earlier co-founders of Fabfurnish.com. It started as an aggregator of budget hotels but soon differentiated itself from other players like Oyo-Rooms. Unlike the partial inventory model of aggregators, FabHotels gets into franchisee pacts so that they can not only get involved in the operations of the hotel but also get the exclusive distribution rights for the entire inventory.
This franchisee led model enables them to ensure that customer experience is good by standardising operations of housekeeping, laundry, F&B and other best practices across the chain. They assure use of spotless, white bed & bath linen. Their entire staff, from receptionist to room service, undergoes regular process and soft-skill training and auditing. It gives them better control on customer satisfaction and revenue per available room.
The operations of FabHotels are completely integrated and 100% tech-enabled from booking to checkout. Post checkout, an e-invoice is also sent to the customer's email id and each stay is followed up with an online review to continuously asses the stay quality.
The hotel brand is targeting more than 100 hotels (or about 2,500 rooms) on its platform by the end of 2016. Their current monthly revenue is ~$1 million. FabHotels charges hotel owners a franchisee fee of ~20% of the monthly revenue.
FabHotels has been funded by leading investment firms including Accel Partners, Kalaari Capital and RB investments.
FabHotels Coupons and Offers
FabHotels coupons are extended across hotels in India. These coupons are available in the form of discount vouchers or cashback or a combination of both. The idea behind making FabHotels coupons available to the clients is to make them enjoy best experiences at the lowest prices. FabHotels promo codes are available not only at their own site, but also on other travelling websites.
When on holiday, a traveller looks for a comfortable and affordable stay. FabHotels hotels coupons facilitate the same. With zero or minimal cancellation charges, a traveller can book hotels through FabHotels without any hesitation. This implies that in case of any emergency or an un-notified event, a traveller can cancel his hotel bookings and he will be refunded all his money – a feature not offered by many other portals. Hoteliers give their best price to FabHotels and FabHotels hotel coupons further reduce those prices for its customers – surely a delight for the travellers!
These discount coupons are available with other vendors too. For customers making frequent bookings through their portal, they keep giving them more of such coupons and perks. Customers making bookings through mobile app also avail heavier discounts.
Today’s generation is always online and so is their money! People like to search and make travel bookings on the go – either through apps or through laptops/ ipads. Online money transfer is accomplished through debit cards, credit cards and net banking. Banks are offering these services to their customers for their convenience and FabHotels offers deals on that convenience. FabHotels facilitates discounts and cashbacks to customers who make travel bookings through specific banks’ credit or debit cards. It has business tie-ups with prominent banks, so a customer with a particular debit or credit card can avail more of the discounts on his travel bookings through FabHotels offers.
Frequently Asked Questions
Q. What is the Cancellation and Refunds policy at FabHotels?
A. The customers can cancel their booking by calling FabHotels Customer Support helpline on 070-4242-4242. The Cancellation is free if the booking is cancelled more than 72 hours before check-in date. In case the booking is cancelled less than 72 hours in advance, 1-night cost is charged as cancellation fee. In case of no show, entire booking cost is forfeited and charged as cancellation fee.
Refund shall be initiated within 48 hours of receiving the request and the payment would be credited within 5-7 working days via the same mode as used while making the booking.