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Craftsvilla - The Fabric of our Lives
Key factors behind the unprecedented growth in revenues include:
- increasing internet and mobile penetration
- growing acceptability of online payments
- favourable demographics (significant proportion of young population)
Craftsvilla, founded in January 2011, is a platform for handmade and handcrafted items from across rural India. Craftsvilla allows artisans to create their own online store within the Craftsvilla umbrella portal. It was founded by husband and wife team Manoj Gupta and Monica Gupta. Craftsvilla.com is funded by US based investors Nexus Venture Partners and Lightspeed Venture Partners.
Craftsvilla Key Facts
- The site has approximately 1,000 registered sellers or artisans that sell over 60,000 products through the umbrella website.
- Craftsvilla started with the idea to connect local artisans and designers directly to domestic and global customers by removing middlemen thereby helping safeguard their livelihood.
- The company helps artisans get their rightful price for products and takes a fee of 15% as commission on every sale of the registered artisans.
- Best-selling items on the site are jewellery, home décor products and bags, but exclusive ethnic Dokra, Meenakari, Bandhani crafts are also popular.
- The average delivery time in India is around four days. Deliveries outside of India is done in 18 days.
- The firm delivers to over 20 countries worldwide including USA, UK, Australia and Canada. It ships over 5,000 products each month worldwide, 25% of its orders are from the US and Canada.
- Craftsvilla is looking to expand to Indonesia and Thailand and will be soon announcing its launch in these two countries.
Buyer Protection Program
The website has recently-launched a Buyer Protection Program to safeguard the consumers from any kind of fraud. This has helped relieve fears from customers that are skeptical of buying art and craft based products online.
The 100% Buyer Protection Program allows for easy returns and refunds for:
1. Products which you received in "Damaged/Defective/Broken" condition.
2. Products not as per description/photo on the website.
3. Products which you may not like for quality, colour and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.
Craftsvilla Coupons and Offers
Craftvilla offers attractive discounts on its website as well as partner websites. The company attracts more customers by creating a comfortable and affordable shopping experience, offering multiple discount schemes across products, on its own website. It also offers products under “Today’s Best Sellers”
CraftsVilla discount coupons make the shopping more cheerful and enjoyable. The portal also offers a wholesale purchase option. The minimum opening order for wholesale pricing is $600.00 (Indian Rs. 30,000). Most orders are shipped within 30 business days. Customers are notified of a planned ship date within 5 business days of placing their order. Discounts on retail price to wholesale buyers in form of one time coupon is available, which can be requested from us anytime. This discount ranges from 5-25% depending on the order size and category of product. All bulk orders are prepaid.
Craftsvilla Valentine day special gifts are a special treat for those who are romantically involved. Temple jewellery, earrings, potli bags, watches, jhumkas, and wallets – these are some of the gift options available on the portal. Craftsvilla offers a huge selection of gifts for him and her.
Craftsvilla Key Products
The company offers over 5,000 products. The top categories are Sarees, Lehenga, Jewellery, Accessories, Clothing, and Salwar Suits. Other categories include Casual wear, Men’s fashion, Home Décor, Furnishings, Bags, Beauty Care, Body Care, Food and Health Care. You can also buy desugner Kurtis via Global Desi Offers at discounted prices.
Top Selling products in Accessories are Kundan Jewellery, Temple Jewellery, New Teracotta Jewellery, Watches, Bags, Jhumkas and Jewellery Sets.
Innovative lanterns, authentic handloom products, bedsheets, home décor, Men’s and Women’s Footwear, kitchen accessories – you think, and it is there. Craftsvilla is indeed a one stop shop for ethnic shopping in India.
Frequently Asked Questions
Cash on Delivery, Net Banking, Debit cards/ Credit Cards (Visa, MasterCard, American Express, Diners Club cards accepted), and International Credit Cards
Immediately after you make a purchase, an invoice with your payment details and a unique payment ID will be sent to you. In case of any issues, Craftsvilla customer care would be happy to help you.
You pay through our secured Payment Gateway and all data is transferred through high level encryption technology. Craftsvilla guarantees that your payments are 100% safe and the details are never shared with anyone during the payment process.
Craftsvilla has a 100% Buyer protection policy wherein you can return the product for any reason whatsoever. You can ship it back to them within 7 days and get a full refund.
Just email us them your complaint with order number within 7 days of receipt of the product. You can also login to your account and raise a dispute from there. Craftsvilla will pick-up up the product from your doorstep if the pin code is serviceable. In case they can’t pick up, their team will reply to you with an email, containing instructions and return shipping address to which you need to send back the product within 10 days.
If you wish, Craftsvilla can offer you a redeemable voucher worth the refund amount for future purchases. Else they will refund the entire amount back to your bank account without any deductions along with Rs. 100 for return shipping.